The resource from realitybasedgroup outlines the process and purpose of secret shopper programs designed to improve customer experience with secret shoppers. It details how secret shoppers provide objective evaluations of service quality by visiting businesses anonymously and reporting on specific criteria. This method helps identify service gaps and verify compliance with company sta... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf